Table of Contents for Auditing Beyond Compliance : Using the Portable Universal Quality Lean Concept


List of Figures and Tables ix
Preface xi
Acknowledgements xv
Chapter 1 Auditing Beyond Compliance Model 1(4)
Chapter 2 Advocate the Philosophy 5(10)
How Do You Audit Beyond Compliance?
5(2)
How Do You Advocate the Philosophy of Auditing Beyond Compliance?
7(2)
What Tools Will Lead to These Discoveries During Auditing Beyond Compliance?
9(3)
Auditing Beyond Compliance-Alignment with the Business Plan
12(3)
Chapter 3 Selection of Concept Transporter 15(8)
Business Mission
16(2)
The Tiered or Layered Audit Program
18(1)
Tribal Knowledge
19(4)
Chapter 4 Develop a Dynamic Universal Roadmap 23(6)
Using the PUQL Audit Template
27(2)
Chapter 5 Application of the PUQL Audit Model 29(8)
Chapter 6 Lean-Six Sigma (LSS) Tools Integrated with the Audit Program 37(18)
Open Communication, Not Silos
37(2)
SIPOC
39(5)
Value Stream Map
44(1)
Fishbone Diagram
45(1)
5 Whys
46(2)
Identification of Common Wastes
48(1)
Pareto Chart Analysis of the Vital Few
49(3)
Critical-to-Quality (CTQ) Metrics
52(3)
Chapter 7 Typical LSS Measures of Success 55(10)
Effective Measurements of Success
55(2)
Inconspicuous, Difficult-to-obtain Deliverables
57(5)
PUQL Change Validation
62(3)
Chapter 8 Identification of Wastes 65(6)
Chapter 9 Other Lean-Based Audit Report Formats 71(10)
Audit Report Cover Sheet
72(5)
Project Charters
77(4)
Chapter 10 Avoiding an Untimely End of the Program 81(4)
References 85(2)
Index 87