Table of Contents for Certified Quality Technician Handbook


List of Figures and Tables
ix
Foreword xiii
Preface xv
Chapter 1 I. Quality Concepts and Tools
1(34)
A Quality Concepts
1(15)
1 Customers and Suppliers
1(1)
2 Quality Principles for Products and Processes
2(3)
3 Quality Standards, Requirements, and Specifications
5(1)
4 Cost of Quality (COQ)
6(2)
5 Six Sigma
8(5)
6 Lean
13(2)
7 Continuous Improvement Techniques
15(1)
B Quality Tools
16(1)
Cause-and-Effect Diagram
17(1)
Flowcharts (Process Maps)
18(1)
Check Sheets
18(2)
Pareto Diagrams
20(2)
Control Charts
22(4)
Histograms
26(1)
Scatter Diagrams
27(2)
C Team Functions
29(6)
1 Meeting Management
29(2)
2 Team Building Methods
31(1)
3 Team Stages
32(1)
4 Global Communication
33(2)
Chapter 2 II. Statistical Techniques
35(38)
A General Concepts
35(8)
1 Terminology
35(1)
2 Frequency Distributions
36(7)
B Calculations
43(13)
1 Measures of Central Tendency
43(1)
2 Measures of Dispersion
44(3)
3 Statistical Inference
47(1)
4 Confidence Limits
48(1)
5 Probability
49(7)
C Control Charts
56(17)
1 Control Limits vs. Specification Limits
56(1)
2 Variables Charts
57(4)
3 Attributes Charts
61(4)
4 Process Capability Measures
65(3)
5 Common and Special Cause Variation
68(3)
6 Data Plotting
71(2)
Chapter 3 III. Metrology and Calibration
73(58)
A Types of Measurement and Test Equipment (MT&E)
73(2)
Concepts in Measurements
75(43)
1 Hand Tools
77(7)
2 Gauges
84(10)
3 Optical Tools
94(2)
4 Coordinate Measuring Machines
96(8)
5 Electronic Measuring Equipment
104(3)
6 Weights, Balances, and Scales
107(1)
7 Hardness Testing Equipment
108(1)
8 Surface Plate Methods and Equipment
109(3)
9 Surface Analyzers
112(4)
10 Force Measurement Tools
116(1)
11 Angle Measurement Tools
117(1)
12 Color Measurement Tools
118(1)
Automatic Gauging Systems
118(1)
Summary of Gage Uses and Applications
118(2)
B Control and Maintenance of M&TE
120(2)
1 M&TE Identification, Control, and Maintenance
120(2)
2 Customer-Supplied M&TE
122(1)
C Calibration of M&TE
122(1)
Gage Calibration Environment
123(1)
Gage Repeatability and Reproducibility
123(1)
Calibration Systems
123(8)
1 Calibration Intervals
124(2)
2 Calibration Error
126(5)
Chapter 4 IV. Inspection and Test
131(34)
A Blueprint Reading and Interpretation
131(6)
1 Blueprint Symbols and Components
131(1)
2 Geometric Dimensioning and Tolerancing (GD&T) Terminology
132(4)
3 Classification of Product Defect Characteristics
136(1)
B Inspection Concepts
137(1)
Uses of Inspection
137(9)
1 Types of Measurements
138(1)
2 Gauge Selection
139(1)
3 Measurement Systems Analysis (MSA)
140(1)
4 Rounding Rules
141(1)
5 Conversion of Measurements
142(1)
6 Inspection Points
142(3)
7 Inspection Error
145(1)
Measurement Scales
146(2)
8 Product Traceability
147(1)
9 Certificates of Compliance (COC) and Analysis (COA)
147(1)
C Inspection Techniques and Processes
148(4)
1 Nondestructive Testing (NDT) Techniques
148(1)
2 Destructive Testing Techniques
149(1)
3 Other Testing Techniques
150(2)
D Sampling
152(10)
1 Sampling Characteristics
152(1)
2 Sampling Types
153(4)
3 Selecting Samples from Lots
157(5)
E Nonconforming Material
162(3)
1 Identifying and Segregating
162(1)
2 Material Review Process
163(2)
Chapter 5 V. Quality Audits
165(16)
A Audit Types and Terminology
165(2)
Source of Auditors
167(1)
Auditor Types
168(1)
B Audit Components
168(1)
Purpose/Scope
169(1)
Preparation
169(2)
Performance
171(1)
Documentation
172(1)
Closure
173(1)
C Audit Tools and Techniques
173(1)
Checklists
174(1)
Audit Working Papers
175(1)
Qualitative Quality Tools
176(1)
Quantitative Quality Tools
176(1)
Objective Evidence
176(1)
Forward and Backward Tracing
176(1)
Audit Sampling Plans
177(1)
Procedural Guidelines
177(1)
D Audit Communication Tools
178(1)
Interviewing Techniques
179(1)
Listening Skills
180(1)
Chapter 6 VI. Preventive and Corrective Action
181(28)
A Corrective Action
182(3)
B Preventive Action
185(4)
Nonconforming Material Identification
189(1)
Determining Conformance Status
190(1)
Identifying Nonconforming Materials
190(1)
Segregating Nonconforming Materials
190(1)
Nonconforming Material Review Process
191(1)
Investigation of Root Causes
191(18)
Appendix A ASQ Code of Ethics
193(2)
Appendix B ASQ Certified Quality Technician (CQT) Body of Knowledge
195(8)
Appendix C Areas under Standard Normal Curve
203(2)
Appendix D Control Limit Formulas
205(1)
Appendix E Constants for Control Charts
206(1)
Appendix F Standard Normal Distribution for Select Values of Z
207(2)
Glossary 209(16)
References 225