Table of Contents for Six Sigma Green Belt, Round 2 : Making Your Next Project Better Than the Last One


CD-ROM Contents ix
List of Figures and Tables
xi
Preface xv
Introduction xvii
Part I Define
Chapter 1 Clearly Defined Scope
3(8)
In Order to Improve the Process, There Must Be a Process
3(2)
Project Charter
5(2)
Confirming the Project Scope
7(4)
Chapter 2 Process Maps
11(20)
Importance of Process Maps
12(1)
How to Create Process Maps
13(1)
SIPOC: A Flowchart with Wings
14(1)
Value Stream Mapping
15(3)
How to Use Process Maps
18(2)
Long-, Medium-, and Short-Term Improvements
20(1)
Quick Wins
21(1)
Process Analysis: Adding Value
22(1)
Spaghetti Diagram
23(8)
Part II Measure
Chapter Three Sufficient Data
31(16)
Where to Find the x and y Variables
31(1)
Sampling
32(9)
1 A Random and Representative Sample
34(1)
2 The Sampling Strategy
35(1)
3 The Sample Size Calculation
36(5)
Data Collection Plan
41(1)
Three Phases of Data Collection
41(6)
Chapter Four Consistent Measurement
47(10)
Principles
47(2)
MSA Methods
49(4)
Examples
50(3)
Fixing the Errors
53(4)
Part III Analyze
Chapter 5 List of Possible Causes
57(12)
Fishbone Charting Is Not the End of the Process
59(1)
Why-Because Tool
60(3)
Graphing Data
63(6)
Time Series Plot
63(1)
Scatter Plot
63(1)
Pareto Chart
64(1)
Main Effects Plot
65(1)
Interval Plot
65(2)
Box Plot
67(1)
Multi-Vari Charts
67(2)
Chapter 6 Verified Root Causes
69(14)
Business Problem into Statistical Problem
69(1)
Statistical Hypothesis Testing
70(4)
The p-Value
74(2)
Continuous Input
76(1)
Statistical Problem into Statistical Solution
77(1)
Statistical Solution into Business Solution
77(1)
Summary of Statistical Analysis
78(1)
Coaching Improvement Projects
78(5)
Part IV Improve
Chapter 7 Develop and Test Your Improvements
83(12)
Lean Thinking
86(4)
Pilot Testing
90(3)
Proving the Solution
93(2)
Chapter 8 Cost/Benefit Analysis
95(6)
Cost/Benefit Template
95(1)
Activity-Based Costing
96(5)
Part V Control
Chapter 9 Control/Response Plan
101(16)
Documenting the New Process
102(2)
Control Charts
104(1)
Continuous Data Control Charts
105(3)
Discrete Data Control Charts
108(2)
Random Variation and Special Cause Variation
110(3)
Response Plan
113(1)
Project Closure
113(4)
Part VI Overall Business Process Management
Chapter 10 Process Management and Lean Thinking
117(10)
Objectives
117(1)
Using DMAIC for Ongoing Process Management
117(1)
Define the Process
118(2)
The Value Stream
118(2)
Measure the Process
120(1)
Analyze the Process
121(1)
Improve the Process
122(3)
How to Improve the Process
123(1)
The SCAMPER Technique
124(1)
Control the Process
125(1)
Closing Thoughts
125(2)
Glossary 127(6)
Index 133