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List of Figures and Tables |
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vii | |
| Introduction |
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1 | (1) |
| Learning Goals |
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1 | (2) |
| How to Use This Book |
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3 | (1) |
| The Six Success Steps |
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3 | (1) |
| Lean Mapping Tools |
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3 | (1) |
| Application Exercises |
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4 | (1) |
| Your Turn Exercises |
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4 | (1) |
| Case Study Introduction |
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5 | (1) |
| Main Street Orthopedics |
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5 | (2) |
| Minimize Patient Wait Times |
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7 | (1) |
| Low Patient Wait Times Indicate a Healthy System |
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8 | (3) |
| Application Exercise: Minimize Patient Wait Times |
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11 | (2) |
| Begin One Doctor at a Time |
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13 | (2) |
| Application Exercise: Begin One Doctor at a Time |
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15 | (2) |
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Success Step 1 Create Physician Flow |
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17 | (12) |
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20 | (1) |
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21 | (2) |
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23 | (4) |
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Application Exercise: Create Physician Flow |
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27 | (2) |
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Success Step 2 Support Physician Value-Added Time |
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29 | (12) |
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Team Leader Responsibilities |
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32 | (3) |
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Benefits of the Team Leader Position |
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35 | (1) |
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36 | (4) |
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Application Exercise: Support Physician Value-Added Time |
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40 | (1) |
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Success Step 3 Communicate Patient Stages Visually |
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41 | (10) |
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43 | (1) |
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44 | (4) |
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Application Exercise: Communicate Patient Stages Visually |
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48 | (3) |
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Success Step 4 Standardize Everyone's Work |
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51 | (14) |
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Definition of Standard Work |
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53 | (1) |
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Benefits of Standard Work |
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53 | (8) |
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Application Exercise: Standardize Everyone's Work |
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61 | (4) |
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Success Step 5 Lay Out the Clinic for Minimal Motion |
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65 | (16) |
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Spaghetti Mapping and 5S for Individual Workstations |
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67 | (5) |
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Communication Flow Considerations Across the Clinic |
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72 | (6) |
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Application Exercise: Lay Out the Clinic for Minimal Motion |
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78 | (3) |
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Success Step 6 Change the Care Delivery Model |
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81 | (10) |
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Application Exercise: Change the Care Delivery Model |
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88 | (3) |
| Index |
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91 | |