Table of Contents for Lean Doctors Workbook : An Application Guide for Transforming Outpatient Clinic Systems With Lean


List of Figures and Tables
vii
Introduction 1(1)
Learning Goals 1(2)
How to Use This Book 3(1)
The Six Success Steps 3(1)
Lean Mapping Tools 3(1)
Application Exercises 4(1)
Your Turn Exercises 4(1)
Case Study Introduction 5(1)
Main Street Orthopedics 5(2)
Minimize Patient Wait Times 7(1)
Low Patient Wait Times Indicate a Healthy System 8(3)
Application Exercise: Minimize Patient Wait Times 11(2)
Begin One Doctor at a Time 13(2)
Application Exercise: Begin One Doctor at a Time 15(2)
Success Step 1 Create Physician Flow
17(12)
Shared Resources
20(1)
Changeover
21(2)
Lean Process Mapping
23(4)
Application Exercise: Create Physician Flow
27(2)
Success Step 2 Support Physician Value-Added Time
29(12)
Team Leader Responsibilities
32(3)
Benefits of the Team Leader Position
35(1)
Developing Team Leaders
36(4)
Application Exercise: Support Physician Value-Added Time
40(1)
Success Step 3 Communicate Patient Stages Visually
41(10)
Visual Communication
43(1)
Patient Status Boards
44(4)
Application Exercise: Communicate Patient Stages Visually
48(3)
Success Step 4 Standardize Everyone's Work
51(14)
Definition of Standard Work
53(1)
Benefits of Standard Work
53(8)
Application Exercise: Standardize Everyone's Work
61(4)
Success Step 5 Lay Out the Clinic for Minimal Motion
65(16)
Spaghetti Mapping and 5S for Individual Workstations
67(5)
Communication Flow Considerations Across the Clinic
72(6)
Application Exercise: Lay Out the Clinic for Minimal Motion
78(3)
Success Step 6 Change the Care Delivery Model
81(10)
Application Exercise: Change the Care Delivery Model
88(3)
Index 91