|
List of Figures, Tables, and Boxes |
|
|
vii | |
| Foreword |
|
ix | |
| Acknowledgments |
|
xi | |
|
Chapter 1 Introduction and Approach |
|
|
1 | (6) |
|
|
|
1 | (1) |
|
|
|
2 | (5) |
|
Chapter 2 Building the Social Responsibility Foundation |
|
|
7 | (40) |
|
2.1 Determining Your Social Responsibility Destination |
|
|
10 | (3) |
|
2.2 Beginning the Paradigm Shift |
|
|
13 | (1) |
|
2.3 Planning for Social Responsibility Implementation: The Self-Assessment |
|
|
14 | (22) |
|
2.4 Planning for Social Responsibility Implementation: Identify and Build the Team |
|
|
36 | (11) |
|
Chapter 3 Implementing Social Responsibility |
|
|
47 | (52) |
|
3.1 Key Factors for Implementing the Standard |
|
|
48 | (1) |
|
Recognize Current Social Responsibility Performance |
|
|
48 | (1) |
|
Become Proficient in Some Social Responsibility Process Fundamentals |
|
|
49 | (1) |
|
3.2 Determining the Sphere of Influence |
|
|
49 | (5) |
|
3.3 Identifying and Prioritizing Stakeholders |
|
|
54 | (7) |
|
Reference the Guidance of the Standard and of Other Documents |
|
|
56 | (1) |
|
Identify Current Internal and External Stakeholders and Engagements |
|
|
57 | (1) |
|
Reference the Organization's Social Responsibility Strategy, Policies, and Objectives |
|
|
58 | (1) |
|
Map Current Stakeholders and the Type(s) of Engagements Involved and Planned |
|
|
58 | (1) |
|
Prioritize Stakeholders and Decide on the Engagement Approach(es) for Each |
|
|
59 | (2) |
|
3.4 Conducting Due Diligence |
|
|
61 | (3) |
|
3.5 Identifying Relevant and Significant Issues |
|
|
64 | (14) |
|
Using ISO 26000 to Identify What Is Relevant and Significant |
|
|
64 | (3) |
|
The ISO 26000 Criteria for Determining Social Responsibility Issue Relevance |
|
|
67 | (5) |
|
The ISO 26000 Criteria for Issue Significance |
|
|
72 | (3) |
|
The ISO 26000 Criteria for Issue Prioritization |
|
|
75 | (3) |
|
3.6 Conducting a Social Responsibility Gap Analysis |
|
|
78 | (4) |
|
Use and Enhance Existing Systems Where Feasible |
|
|
82 | (1) |
|
3.7 Using Your Current Management System(s) with ISO 26000 |
|
|
82 | (7) |
|
3.8 Choosing New Systems or Tools to Implement Your Social Responsibility Strategy |
|
|
89 | (1) |
|
3.9 Integrating, Measuring, and Reviewing Social Responsibility Performance |
|
|
90 | (9) |
|
Integrate Social Responsibility into the Line |
|
|
90 | (3) |
|
Measure Social Responsibility Performance |
|
|
93 | (3) |
|
A Brief Word on Governance |
|
|
96 | (3) |
|
Chapter 4 Communicating, Monitoring, and Improving Social Responsibility |
|
|
99 | (28) |
|
4.1 Applying Communications Principles |
|
|
100 | (4) |
|
4.2 Building Stakeholder Engagement and Aligning Communications |
|
|
104 | (3) |
|
Making the Internal Case for Social Responsibility |
|
|
105 | (1) |
|
Engaging External Stakeholders |
|
|
106 | (1) |
|
4.3 Developing Key Messages and Planning Internal and External Communications |
|
|
107 | (3) |
|
|
|
108 | (1) |
|
Developing the Communications Plan |
|
|
109 | (1) |
|
|
|
110 | (3) |
|
4.5 Enhancing Credibility |
|
|
113 | (4) |
|
Creating Mutually Beneficial Alliances |
|
|
115 | (2) |
|
4.6 Monitoring and Improving Performance |
|
|
117 | (10) |
| References |
|
121 | (2) |
| About the Authors |
|
123 | (2) |
| Index |
|
125 | |