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List of Figures and Tables |
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xi | |
| Foreword |
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xiii | |
| Preface |
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xvii | |
| Acknowledgements |
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xix | |
| Introduction |
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xxi | |
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Chapter 1 Quality Management Systems in Healthcare: What Are They and Why Are They Useful? |
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1 | (8) |
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2 | (1) |
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3 | (1) |
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Managing the Key Processes |
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4 | (1) |
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Improving the Key Processes |
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5 | (1) |
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Putting It Together: The Quality Management System |
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6 | (2) |
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The Value of a Quality Management System |
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8 | (1) |
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Additional Features of a QMS |
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8 | (1) |
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Chapter 2 Background and Introduction to the ISO Family of Standards |
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9 | (14) |
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11 | (1) |
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Principles for Healthcare |
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12 | (3) |
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15 | (5) |
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20 | (1) |
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21 | (2) |
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Chapter 3 Practical Aspects of Establishing a Quality Management System: How-to-do-it |
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23 | (18) |
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23 | (1) |
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Management/Leadership Commitment |
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24 | (1) |
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Writing a Quality Policy, Manual, and Objectives |
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25 | (1) |
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Identifying and Mapping Key Processes |
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26 | (4) |
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Establishing a Controlled Document System |
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30 | (4) |
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34 | (1) |
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35 | (1) |
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Staff and Physician Involvement and Education |
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35 | (6) |
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Chapter 4 ISO and the Culture of a Healthcare Organization |
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41 | (8) |
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Assessing the Culture of the Organization |
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42 | (3) |
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45 | (1) |
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46 | (3) |
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Chapter 5 Incorporating Quality Tools and Techniques into an ISO QMS |
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49 | (8) |
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49 | (1) |
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50 | (1) |
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The Malcolm Baldrige National Quality Award |
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51 | (1) |
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52 | (2) |
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54 | (1) |
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55 | (2) |
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Chapter 6 Clinical Integration as Facilitated by a Quality Management System |
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57 | (6) |
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Start Simple: Align a Few Key Documents/Processes |
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57 | (2) |
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Other Components of Clinical Integration |
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59 | (1) |
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Specific Features of the ISO 9001 Standard Related to Clinical Integration |
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60 | (1) |
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Barriers to Clinical Integration |
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61 | (2) |
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Chapter 7 Using ISO 9001 as the Foundation for a Performance Improvement System |
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63 | (12) |
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The ISO 9001 Standard and Performance Improvement |
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63 | (2) |
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Using an ISO QMS to Support Data Collection for the Physician Quality Reporting System (PQRS) |
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65 | (2) |
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The ISO QMS and the Balanced Scorecard/Strategy Map |
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67 | (3) |
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Patient Safety and Reporting |
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70 | (1) |
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70 | (2) |
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72 | (3) |
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Chapter 8 Experience with ISO 9001 in a Multi-specialty Clinic |
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75 | (10) |
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ISO 9001 Background and Requirements |
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75 | (1) |
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ISO Implementation and Costs |
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76 | (2) |
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Cost Savings Attributed to ISO Implementation |
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78 | (2) |
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Community Benefits of ISO Implementation |
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80 | (2) |
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Additional Clinic Benefits of ISO Implementation |
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82 | (2) |
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84 | (1) |
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Chapter 9 ISO 9001 at the State Department |
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85 | (8) |
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85 | (1) |
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86 | (1) |
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87 | (1) |
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87 | (2) |
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89 | (1) |
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90 | (1) |
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91 | (1) |
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91 | (2) |
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Chapter 10 Experience with ISO 9001 in Healthcare Organizations |
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93 | (6) |
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93 | (1) |
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Rehabilitation Facilities |
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94 | (1) |
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95 | (1) |
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95 | (1) |
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Advantages of Using ISO 9001:2008 |
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96 | (3) |
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Chapter 11 Utilization of ISO 9001 Concepts in the Community Setting: HIEs, PSOs, and ACOs |
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99 | (16) |
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Community Anticoagulation Therapy (CAT) Clinic and the Cedar Rapids Healthcare Alliance |
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99 | (3) |
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A Lean Project for the Community |
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102 | (4) |
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Health Information Exchanges: The Future of Healthcare IT |
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106 | (1) |
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Patient Safety Organizations (PSOs) |
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107 | (1) |
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ISO 9001 as a Framework for Accountable Care Organizations and Population Health Management |
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108 | (4) |
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Moving Toward a Quality System at the Community Level |
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112 | (3) |
| Index |
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115 | |