Table of Contents for Using ISO 9001 in Healthcare : Applications for Quality Systems, Performance Improvement, Clinical Integration and Accreditation


List of Figures and Tables
xi
Foreword xiii
Preface xvii
Acknowledgements xix
Introduction xxi
Chapter 1 Quality Management Systems in Healthcare: What Are They and Why Are They Useful?
1(8)
The Process Approach
2(1)
Building the System
3(1)
Managing the Key Processes
4(1)
Improving the Key Processes
5(1)
Putting It Together: The Quality Management System
6(2)
The Value of a Quality Management System
8(1)
Additional Features of a QMS
8(1)
Chapter 2 Background and Introduction to the ISO Family of Standards
9(14)
Overview
11(1)
Principles for Healthcare
12(3)
Individual Standards
15(5)
Customer Focus
20(1)
Summary
21(2)
Chapter 3 Practical Aspects of Establishing a Quality Management System: How-to-do-it
23(18)
Choosing a Registrar
23(1)
Management/Leadership Commitment
24(1)
Writing a Quality Policy, Manual, and Objectives
25(1)
Identifying and Mapping Key Processes
26(4)
Establishing a Controlled Document System
30(4)
Writing Procedures
34(1)
Auditing
35(1)
Staff and Physician Involvement and Education
35(6)
Chapter 4 ISO and the Culture of a Healthcare Organization
41(8)
Assessing the Culture of the Organization
42(3)
Culture and Strategy
45(1)
Summary
46(3)
Chapter 5 Incorporating Quality Tools and Techniques into an ISO QMS
49(8)
ISO and Other Systems
49(1)
Incorporating Tools
50(1)
The Malcolm Baldrige National Quality Award
51(1)
Lean
52(2)
Six Sigma
54(1)
Summary
55(2)
Chapter 6 Clinical Integration as Facilitated by a Quality Management System
57(6)
Start Simple: Align a Few Key Documents/Processes
57(2)
Other Components of Clinical Integration
59(1)
Specific Features of the ISO 9001 Standard Related to Clinical Integration
60(1)
Barriers to Clinical Integration
61(2)
Chapter 7 Using ISO 9001 as the Foundation for a Performance Improvement System
63(12)
The ISO 9001 Standard and Performance Improvement
63(2)
Using an ISO QMS to Support Data Collection for the Physician Quality Reporting System (PQRS)
65(2)
The ISO QMS and the Balanced Scorecard/Strategy Map
67(3)
Patient Safety and Reporting
70(1)
Risk Assessment
70(2)
Meaningful Use
72(3)
Chapter 8 Experience with ISO 9001 in a Multi-specialty Clinic
75(10)
ISO 9001 Background and Requirements
75(1)
ISO Implementation and Costs
76(2)
Cost Savings Attributed to ISO Implementation
78(2)
Community Benefits of ISO Implementation
80(2)
Additional Clinic Benefits of ISO Implementation
82(2)
Summary
84(1)
Chapter 9 ISO 9001 at the State Department
85(8)
The Setting
85(1)
The Beginning
86(1)
The Decision
87(1)
The Journey
87(2)
Success
89(1)
The Future
90(1)
Moving it Overseas
91(1)
Summary
91(2)
Chapter 10 Experience with ISO 9001 in Healthcare Organizations
93(6)
Accreditation Standards
93(1)
Rehabilitation Facilities
94(1)
Hospitals
95(1)
Current Environment
95(1)
Advantages of Using ISO 9001:2008
96(3)
Chapter 11 Utilization of ISO 9001 Concepts in the Community Setting: HIEs, PSOs, and ACOs
99(16)
Community Anticoagulation Therapy (CAT) Clinic and the Cedar Rapids Healthcare Alliance
99(3)
A Lean Project for the Community
102(4)
Health Information Exchanges: The Future of Healthcare IT
106(1)
Patient Safety Organizations (PSOs)
107(1)
ISO 9001 as a Framework for Accountable Care Organizations and Population Health Management
108(4)
Moving Toward a Quality System at the Community Level
112(3)
Index 115