Table of Contents for Essential Deming : Leadership Principles from the Father of Quality


Preface vii
1 The World Is Being Ruined by Best Efforts
1(36)
(Best Efforts Without Guidance Lead to Failure)
2 Quality Is Made in the Boardroom
37(32)
(Only Top Management Can Make the Decisions Necessary to Assure Quality)
3 By What Method?
69(36)
(How Can We Bring About Improvement?)
4 There Is No Such Thing as Instant Pudding
105(46)
(Deming's 14 Points for Management)
5 A System Must Be Managed
151(42)
(People Are Part of the System)
6 There Is No Substitute for Knowledge
193(34)
(Information Is Not Knowledge)
7 Management Is Prediction
227(50)
(Statistical Thinking Is Required)
8 What Happened in Japan?
277(38)
Index 315