Table of Contents for Building Engaged Team Performance : Align Your Processes and People to Achieve Game-Changing Business Results


Acknowledgments vii
Prologue: The GPS Story ix
PART I Engaged Team Performance, What and Why
1(160)
Chapter 1 Engaged Team Performance at a Glance
3(6)
Chapter 2 "As the Pendulum Swings"---A Brief History of Adventures in Business Improvement
9(16)
Chapter 3 From the Outside In: Understanding the Customer Experience
25(6)
Chapter 4 Individual Goals: What You Measure Is What You Get
31(14)
Chapter 5 Is It Process or Performance? Both!
45(16)
Chapter 6 Changing Process: The GPS Story and the Power of Lean Six Sigma
61(16)
Chapter 7 Power to the People: Facilitation and the Cycle of Change
77(20)
Chapter 8 The Right Performance Metrics: Effectiveness and Efficiency
97(20)
Chapter 9 Team Goals
117(12)
Chapter 10 The Fluid Organization of the Future: Making the Transformation to ETP
129(14)
Chapter 11 Expectations, Rewards, and the Motivation to Excel
143(10)
Chapter 12 The New Age of Collaboration: New Paradigms in Organization and Competition
153(8)
PART II Deploying Engaged Team Performance within Your Organization
161(26)
Chapter 13 Eight Steps to Deploying Engaged Team Performance in Your Organization
163(24)
PART III The Path Forward
187(30)
Chapter 14 The Role of Senior Leadership in Enabling Engaged Team Performance
189(22)
Chapter 15 Breakthrough: The Future of Engaged Team Performance
211(6)
Appendix: The GPS Case Study 217(38)
Bibliography 255(4)
Index 259