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<title>Complex service delivery processes : strategy to operations / Jean Harvey. - SHERLOC</title>
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<h1>Complex service delivery processes : strategy to operations / Jean Harvey.</h1>
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<th class="key">Imprint:</th>
<td>Milwaukee, Wis. : ASQ Quality Press, 2010.</td>
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<th class="key">Edition:</th>
<td>2nd ed.</td>
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<th class="key">ISBN:</th>
<td>9780873898003 (soft cover : alk. paper)<br />0873898001 (soft cover : alk. paper)</td>
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<td>658 HAR 2010</td>
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<th class="key">Physical description:</th>
<td>xxxi, 428 p. : ill. ; 26 cm.</td>
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<a href="accessible.ashx?q=subject:"Service+industries+Management."&rctx=AAMAAAABAAAAAwAAAJs7AAAKYWNjZXNzaWJsZQAAAAAAAAAEZnJlYwAbfGxpYnJhcnkvbWFyYy9keW5peHwxMzY5MjcwAAAAAAABAAAAAAAAAAJlbgAA/////wAAAAAAAAAAAAAAAAAAAAA=">Service industries -- Management.</a>
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<a href="accessible.ashx?q=subject:"Organizational+effectiveness."&rctx=AAMAAAABAAAAAwAAAJs7AAAKYWNjZXNzaWJsZQAAAAAAAAAEZnJlYwAbfGxpYnJhcnkvbWFyYy9keW5peHwxMzY5MjcwAAAAAAABAAAAAAAAAAJlbgAA/////wAAAAAAAAAAAAAAAAAAAAA=">Organizational effectiveness.</a>
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<a href="accessible.ashx?q=subject:"Industrial+efficiency."&rctx=AAMAAAABAAAAAwAAAJs7AAAKYWNjZXNzaWJsZQAAAAAAAAAEZnJlYwAbfGxpYnJhcnkvbWFyYy9keW5peHwxMzY5MjcwAAAAAAABAAAAAAAAAAJlbgAA/////wAAAAAAAAAAAAAAAAAAAAA=">Industrial efficiency.</a>
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<th class="key">Note:</th>
<td>Includes bibliographical references and index.</td>
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<th class="key">Contents note:</th>
<td>Toward value and strategic advantage through rigorous execution -- The nature of value -- The nature of processes -- Think globally, act locally -- Professional service delivery processes -- Managing a process -- Connecting value to processes : the techniques -- The learning cycle and the kaizen event -- Doing things better : improving an existing process -- Doing things right the first time : designing a process that works -- The approaches to and practice of continuous improvement -- Personal processes : wellness and the one-person business.</td>
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<td>Central Library<br />658 HAR 2010</td>
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