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<title>Building engaged team performance : align your processes and people to achieve game-changing business results / Dodd Starbird and Roland Cavanagh. - SHERLOC</title>
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<h1>Building engaged team performance : align your processes and people to achieve game-changing business results / Dodd Starbird and Roland Cavanagh.</h1>
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<th class="key">Imprint:</th>
<td>New York : McGraw-Hill, c2011.</td>
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<th class="key">ISBN:</th>
<td>9780071742269 (alk. paper)<br />0071742263 (alk. paper)</td>
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<td>658.4022 STA</td>
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<th class="key">Physical description:</th>
<td>xiv, 267 p. : ill. ; 24 cm.</td>
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<a href="accessible.ashx?q=subject:"Teams+in+the+workplace+Management."&rctx=AAMAAAABAAAAAwAAADoAAAAKYWNjZXNzaWJsZQAAAAAAAAAEZnJlYwAbfGxpYnJhcnkvbWFyYy9keW5peHwxMzY5MjMxAAAAAAABAAAAAAAAAAJlbgAA/////wAAAAAAAAAAAAAAAAAAAAA=">Teams in the workplace -- Management.</a>
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<a href="accessible.ashx?q=subject:"Quality+control+Management."&rctx=AAMAAAABAAAAAwAAADoAAAAKYWNjZXNzaWJsZQAAAAAAAAAEZnJlYwAbfGxpYnJhcnkvbWFyYy9keW5peHwxMzY5MjMxAAAAAAABAAAAAAAAAAJlbgAA/////wAAAAAAAAAAAAAAAAAAAAA=">Quality control -- Management.</a>
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<th class="key">Note:</th>
<td>Includes bibliographical references (p. 255-257) and index.</td>
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<th class="key">Contents note:</th>
<td>Engaged team performance at a glance -- "As the pendulum swings"--a brief history of adventures in business improvement -- From the outside in: understanding the customer experience -- Individual goals: what you measure is what you get -- Is it process or performance? Both! -- Changing process: the GPS story and the power of lean six sigma -- Power to the people: facilitation and the cycle of change -- The right performance metrics: effectiveness and efficiency -- Team goals -- The fluid organization of the future: making the transformation to ETP -- Expectations, rewards, and the motivation to excel -- The new age of collaboration: new paradigms in organization and competition -- Eight steps to deploying engaged team performance in your organization -- The role of senior leadership in enabling engaged team performance -- Breakthrough: the future of engaged team performance.</td>
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